Systems / Applications & Helpdesk Technician

Installation And Maintenance Technician
Addis Ababa
July 3, 2026
Full Time
Application deadline closed.

Job Description

Job Title: Systems / Applications & Helpdesk Technician

Brief Summary

We are seeking a highly skilled and motivated Systems / Applications & Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our computer systems, applications, and network infrastructure. This is an excellent opportunity for a talented IT professional to work with a dynamic team and contribute to the growth and success of our organization.

Key Responsibilities

  • Provide technical support and assistance to employees via phone, email, and in-person, resolving hardware, software, and network-related issues in a timely and efficient manner.
  • Install, configure, and maintain computer systems, applications, and network infrastructure, including servers, workstations, laptops, and mobile devices.
  • Troubleshoot and resolve technical issues with computer systems, applications, and network infrastructure, using diagnostic tools and techniques to identify and repair problems.
  • Develop and implement training programs to educate employees on the use of computer systems, applications, and network infrastructure, ensuring that they have the skills and knowledge needed to perform their jobs effectively.
  • Collaborate with other IT staff to develop and implement new systems, applications, and technologies, ensuring that they are aligned with the organization’s strategic goals and objectives.
  • Monitor and analyze system logs and performance metrics to identify trends and areas for improvement, making recommendations for upgrades, patches, and other system enhancements.

Requirements

  • Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field from a recognized Ethiopian university.
  • At least 2 years of experience in a similar role, providing technical support and assistance to employees, and maintaining computer systems, applications, and network infrastructure.
  • Strong knowledge of computer systems, applications, and network infrastructure, including Windows and Linux operating systems, Microsoft Office, and other software applications.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues in a timely and efficient manner.
  • Strong communication and interpersonal skills, with the ability to provide technical support and assistance to employees at all levels of the organization.
  • Certifications such as CompTIA A+, CompTIA Network+, or equivalent, are an added advantage.
  • Ability to work in a team environment, with a strong commitment to customer service and support.

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