Service Technician

Job Description

About the Job
Job Summary

Mantrac Ethiopia is seeking a skilled and motivated Service Technician to provide technical

support, diagnostics, preventive maintenance, troubleshooting, repairs, and overhaul

services for Caterpillar equipment and related machinery in both the field and the

workshop environments. The role requires delivering high-quality service in line with

Caterpillar and Mantrac standards while ensuring customer satisfaction, safety

compliance, and machine reliability.

Key Responsibilities

Carry out preventive maintenance, diagnostics, troubleshooting, and repairs on equipment
Perform field and workshop service activities in line with Caterpillar standards
Use CAT ET and other diagnostic tools for fault identification and analysis
Prepare accurate technical service reports and job documentation
Support customers with technical advice and maintenance recommendations
Identify additional service and parts sales opportunities during inspections
Ensure proper care and utilization of tools, equipment, and service vehicles
Maintain compliance with health, safety, and environmental procedures
About You
Requirements

BSc Degree or Diploma in Mechanical/Electrical Engineering or related field
Minimum 3 years’ experience for Degree holders or 5 years for Diploma holders in heavy industry equipment/service operations
Experience with Caterpillar equipment or similar heavy machinery preferred
Good troubleshooting and diagnostic skills
Ability to use CAT ET and technical manuals
Strong communication, teamwork, and customer service skills
Willingness to work in field environments and travel when required