Job Description

Job Title: Senior Digital Payment Devices Administrator for Hawassa District

Brief Summary

We are seeking a highly skilled and experienced Senior Digital Payment Devices Administrator to join our team in Hawassa District. The successful candidate will be responsible for the effective administration and maintenance of digital payment devices, ensuring seamless transactions and excellent customer experience. This is a great opportunity for a talented professional to make a significant impact in the digital payment landscape of Ethiopia.

Key Responsibilities

• Manage and maintain digital payment devices, including POS terminals, ATMs, and mobile payment devices
• Configure and troubleshoot digital payment devices to ensure optimal performance and minimize downtime
• Collaborate with internal stakeholders to identify and implement process improvements and optimize digital payment operations
• Develop and implement training programs for merchants and customers on the use of digital payment devices
• Conduct regular audits and compliance checks to ensure adherence to regulatory requirements and industry standards
• Provide exceptional customer service and support to resolve customer complaints and issues related to digital payment devices
• Analyze transaction data and provide insights to inform business decisions and optimize digital payment strategies

Requirements

• BSc degree in Computer Science, Information Technology, or a related field from a recognized Ethiopian university
• At least 5 years of experience in digital payment administration, with a focus on device management and maintenance
• Proven knowledge of digital payment systems, including POS terminals, ATMs, and mobile payment devices
• Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues
• Strong communication and interpersonal skills, with the ability to collaborate with internal stakeholders and provide exceptional customer service
• Experience with audit and compliance procedures, including knowledge of regulatory requirements and industry standards
• Proficiency in Microsoft Office and digital payment software applications
• Ability to work in a fast-paced environment and meet deadlines, with a strong focus on attention to detail and quality