Job Description

Job Title: Senior Branch Coordination Officer

Brief Summary

We are seeking an experienced and skilled Senior Branch Coordination Officer to oversee the daily operations of our branch offices. The successful candidate will be responsible for coordinating and managing branch activities, ensuring compliance with company policies and procedures, and providing exceptional customer service. This is a great opportunity for a motivated and organized individual to join our team and contribute to the growth and success of our organization.

Key Responsibilities

• Develop and implement effective branch operations strategies to achieve business objectives
• Supervise and coordinate the activities of branch staff to ensure efficient and effective service delivery
• Monitor and analyze branch performance metrics, identifying areas for improvement and implementing corrective actions
• Ensure compliance with company policies, procedures, and regulatory requirements
• Build and maintain strong relationships with customers, stakeholders, and partners to promote business growth and development
• Provide coaching, training, and guidance to branch staff to enhance their skills and knowledge
• Collaborate with other departments to achieve organizational goals and objectives

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field from a recognized Ethiopian university
• Minimum 5 years of experience in a similar role, preferably in a banking or financial institution
• Proven track record of successful branch management and coordination
• Excellent leadership, communication, and interpersonal skills
• Strong analytical and problem-solving skills, with the ability to make informed decisions
• Proficiency in MS Office applications, including Excel, Word, and PowerPoint
• Knowledge of Ethiopian banking laws, regulations, and industry standards
• Fluency in Amharic and English, with excellent written and verbal communication skills