Product Support Sales Representative (PSSR)

Job Description

About the Job
About the Role

The Product Support Sales Representative (PSSR) is responsible for supporting aftermarket sales activities by promoting spare parts, maintenance services, annual maintenance contracts, and service solutions to customers.

The role focuses on customer engagement, opportunity identification, quotation follow-up, and maximizing service revenue from the installed machine base.

Key Responsibilities

Customer & Sales Support
Visit customers regularly to identify service and parts sales opportunities
Promote preventive maintenance contracts and service solutions
Prepare and follow up service and spare parts quotations
Support installed base analysis and customer segmentation activities
Maintain strong relationships with existing and potential customers
Generate leads for additional equipment and service opportunities
Service Coordination

Coordinate with service engineers and spare parts teams for timely support
Follow up open job cards, quotations, and pending customer requests
Ensure customer complaints are addressed promptly
Support customer satisfaction improvement initiatives
Monitor warranty and maintenance contract status
Reporting & Documentation

Update customer activity reports and sales pipeline records
Maintain CRM and customer database accuracy
Prepare weekly sales and activity reports
Monitor parts movement and service opportunities within assigned territory
About You
What We’re Looking For

Minimum Qualifications

Bachelor’s degree in Electrical,Electronics,IT, Mechanical Engineering, or related field
3–5 years of experience in sales, customer support, or product support activities
Experience in service sales, parts sales, or customer support is preferred
Experience in document solutions, Office machines , IT equipment, or related sectors is highly advantageous
Skills & Competencies

Customer Relationship Management
Communication & Negotiation Skills
Sales Follow-up & Reporting
Product Support Coordination
Basic Technical Understanding
Team Collaboration
Time Management
Microsoft Office & ERP/SAP familiarity
What You’ll Get

Exposure to real business and customer environments
Career growth opportunities in aftermarket sales
Learning and development opportunities
A collaborative and performance-driven team environment