Product Support Sales Lead

Job Description

About the Job
About the Role

The Product Support Sales Lead is responsible for driving aftermarket business growth through strategic sales leadership, customer relationship management, and expansion of product support services.

The role focuses on developing and managing service sales channels, leading key account development initiatives, increasing parts and service revenue, and ensuring high customer satisfaction across the installed machine base.

Key Responsibilities

Product Support Sales & Business Development
Develop and implement product support sales strategies to achieve revenue and profitability targets
Drive spare parts, maintenance contracts, and service sales growth
Identify new business opportunities within the installed customer base
Develop annual and quarterly sales plans for product support business
Lead customer retention and aftermarket business expansion initiatives
Conduct installed base analysis and identify service sales opportunities
Channel & Customer Management

Build and maintain strong relationships with key customers and institutional clients
Manage product support sales representatives (PSSR) and support field sales activities
Coordinate with service teams to ensure effective service delivery and customer satisfaction
Support warranty, preventive maintenance, and annual maintenance contract (AMC) sales activities
Ensure timely follow-up of quotations, leads, and customer requests
Commercial & Operational Management

Prepare service and parts quotations aligned with customer requirements
Monitor pricing, margins, and profitability of product support business
Coordinate with spare parts and service departments for operational efficiency
Ensure proper documentation and CRM updates for all sales activities
Support implementation of SAP/service management processes
Reporting & Analytics

Prepare weekly, monthly, and quarterly sales performance reports
Monitor sales trends, customer activity, and market opportunities
Analyze service revenue, parts movement, and customer buying patterns
Provide strategic recommendations for business growth and operational improvements
About You
What We’re Looking For

Minimum Qualifications

Bachelor’s degree in electrical, electronics, IT, Mechanical Engineering, or related field
7–10 years of experience in product support sales, aftermarket sales, or commercial leadership roles
Minimum 4 years of experience in Product Support Sales
Key Account Management

Service Sales & Aftermarket Business
Experience in document solutions, Office machines, IT equipment, or related sectors is highly preferred
Skills & Competencies

Product Support Business Development
Key Account Management
Service & Spare Parts Sales
Commercial Negotiation Skills
Customer Relationship Management
Sales Planning & Reporting
Leadership & Team Management
Market Development & Opportunity Analysis
What You’ll Get

Work that directly impacts business growth
Early ownership and decision-making responsibility
A fast-moving environment where your work is visible
Learning that comes from solving real business challenges
A team that values accountability, collaboration, and execution