Pharmacy Call Center Operator

Job Description

About the Job
• Maintain consistency in communication style aligned with the brand’s tone and service standards.

Respond promptly to customer inquiries via phone, chat, social media, and digital pharmacy platforms.Handle online orders, delivery requests, product availability checks, and service-related questions.
Guide customers on product selection, pharmacy services, and promotions.
Resolve customer issues, complaints, and escalations professionally and efficiently.
Maintain updated customer profiles and call logs in the CRM system.
Provide general information on medication use, dose timing, interactions, and storage—based strictly on approved guidelines.
Identify cases that require professional pharmacist intervention and route them to licensed pharmacists.
Educate customers on available screening services, MTM (Medication Therapy Management) support, and pharmacy wellness programs.
Record and communicate medication-related concerns to the clinical/pharmacy team.
Provide daily and weekly insights to supply chain teams on:

. Frequently requested products

. New product requests or trends

. Delays in delivery or fulfillment issues

. Fast-moving SKUs and seasonal patterns
Follow up with dispatch and warehouse teams to ensure timely order preparation and delivery.
Collaborate with the digital operations team to update product availability and visibility on platforms.
Assist in tracking delivery performance and customer satisfaction related to logistics.
Ensure a smooth end-to-end digital customer journey—from inquiry to delivery.
Advocate for customer needs and communicate feedback to marketing, operations, and pharmacy teams.
Participate in quality audits, service improvement initiatives, and customer satisfaction programs.
About You
Diploma/Level IV in Pharmacy from a recognized university/Collage

Work Experience :-0-1 years experience.
COC :- Certification is Mandatory.
Professional license is mandatory.
Number of Required- one (1).