Job Description

Job Title: Manager Customer Relationship

Brief Summary

We are seeking an experienced and skilled Manager Customer Relationship to lead our customer relationship team. The successful candidate will be responsible for developing and implementing customer relationship strategies, managing customer relationships, and ensuring customer satisfaction. This is a great opportunity for a motivated and results-driven professional to join our team and contribute to our company’s success.

Key Responsibilities

• Develop and implement customer relationship strategies to achieve business goals and objectives
• Manage and lead a team of customer relationship officers to ensure excellent customer service
• Build and maintain strong relationships with customers, identifying and addressing their needs and concerns
• Collaborate with internal stakeholders to resolve customer complaints and issues
• Analyze customer data and feedback to identify trends and areas for improvement
• Develop and implement customer retention strategies to increase customer loyalty and retention

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field from a recognized Ethiopian university
• Minimum 5 years of experience in customer relationship management, preferably in a similar industry
• Proven track record of success in managing customer relationships and leading teams
• Excellent communication, interpersonal, and problem-solving skills
• Strong analytical and strategic thinking skills, with ability to analyze customer data and develop effective strategies
• Fluency in English and Amharic, with ability to communicate effectively with customers and stakeholders
• Proficiency in Microsoft Office and customer relationship management software
• Professional certifications such as CRM or customer service certifications are an added advantage