Job Description

Job Title: Customer Relationship Manager

Brief Summary

We are seeking an experienced and highly skilled Customer Relationship Manager to join our team at Beleqet Jobs. The successful candidate will be responsible for developing and maintaining strong relationships with our clients, identifying new business opportunities, and providing exceptional customer service. The ideal candidate will have a proven track record of success in a similar role, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Develop and implement effective customer relationship strategies to drive business growth and customer satisfaction
• Build and maintain strong relationships with existing and potential clients, identifying new business opportunities and providing tailored solutions to meet their needs
• Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner
• Collaborate with internal teams, including sales, marketing, and product development, to ensure alignment and effective communication
• Analyze customer feedback and market trends, using data to inform business decisions and drive continuous improvement
• Develop and manage sales reports, customer engagement metrics, and other key performance indicators to measure success and identify areas for improvement

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field from a recognized Ethiopian university
• Minimum 3 years of experience in a customer-facing role, preferably in a similar industry or job function
• Proven track record of success in building and maintaining strong customer relationships, with a strong focus on customer satisfaction and retention
• Excellent communication, interpersonal, and negotiation skills, with the ability to work effectively with clients and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze data and inform business decisions
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, as well as experience with CRM software and other sales tools
• Fluency in Amharic and English, with excellent written and verbal communication skills