Job Description

Job Title: Customer Relationship Manager

Brief Summary

We are seeking an experienced Customer Relationship Manager to join our team. The successful candidate will be responsible for managing and developing long-term relationships with our customers, identifying new business opportunities, and ensuring customer satisfaction. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.

Key Responsibilities

• Develop and implement customer relationship strategies to drive business growth and customer loyalty
• Build and maintain strong relationships with existing and new customers through regular communication, meetings, and site visits
• Identify new business opportunities and work with the sales team to close deals and expand our customer base
• Provide exceptional customer service and support to resolve customer complaints and concerns
• Analyze customer feedback and market trends to identify areas for improvement and implement changes to enhance customer experience
• Collaborate with internal teams, including sales, marketing, and operations, to ensure alignment and effective communication
• Monitor and report on customer relationship metrics, including customer satisfaction, retention, and revenue growth

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field from a recognized Ethiopian university
• Minimum 3 years of experience in customer relationship management, sales, or a related field
• Proven track record of building and maintaining strong customer relationships and driving business growth
• Excellent communication, interpersonal, and negotiation skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office and CRM software
• Fluency in Amharic and English; knowledge of other local languages is an advantage