Job Description

Job Title: Customer Relationship Manager

Brief Summary

We are seeking an experienced and results-driven Customer Relationship Manager to join our team. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our existing and potential customers, identifying new business opportunities, and driving revenue growth. You will work closely with our sales, marketing, and customer service teams to ensure a seamless customer experience and maximize customer satisfaction.

Key Responsibilities

• Develop and implement effective customer relationship strategies to increase customer loyalty and retention
• Identify and pursue new business opportunities through networking, referrals, and other sales initiatives
• Build and maintain strong relationships with key decision-makers and influencers within our customer base
• Conduct regular customer visits, meetings, and calls to ensure customer satisfaction and resolve any issues or concerns
• Collaborate with internal teams to develop and deliver tailored solutions that meet customer needs and exceed their expectations
• Analyze customer feedback, sales data, and market trends to identify areas for improvement and optimize our customer relationship management approach

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field from a reputable Ethiopian university
• Minimum 3 years of experience in customer relationship management, sales, or a related field, preferably in a similar industry
• Proven track record of building and maintaining strong customer relationships, driving revenue growth, and exceeding sales targets
• Excellent communication, interpersonal, and negotiation skills, with the ability to work effectively with diverse stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop effective solutions
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as CRM software
• Fluency in Amharic and English, with excellent written and verbal communication skills in both languages