Luxury Residential Bell Attendant / Bell person

Job Description

Luxury Residential Bell Attendant / Bell Person

Brief Summary

We are seeking a highly skilled and experienced Luxury Residential Bell Attendant / Bell Person to join our team. The successful candidate will be responsible for providing exceptional service to our residents, ensuring their needs are met and exceeded. As the first point of contact for many of our residents, the Bell Attendant will be responsible for creating a warm and welcoming atmosphere, setting the tone for a truly luxurious living experience.

Key Responsibilities

• Greet and welcome residents, guests, and visitors in a friendly and professional manner
• Assist residents with luggage, packages, and other personal items
• Provide information and assistance to residents, including but not limited to, directions, recommendations, and other requests
• Manage the lobby area, ensuring it is clean, tidy, and well-maintained at all times
• Coordinate and arrange transportation for residents as needed
• Work collaboratively with other staff members to ensure seamless service delivery
• Maintain confidentiality and handle sensitive information with discretion

Requirements

• Diploma or Certificate in Hospitality, Tourism, or a related field from a recognized Ethiopian institution
• Minimum of 2 years of experience in a similar role, preferably in a luxury residential or hotel setting
• Fluency in English, Amharic, and other local languages is an asset
• Excellent communication, interpersonal, and customer service skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Physical ability to lift, carry, and maneuver luggage and other heavy items
• Knowledge of Ethiopian culture and customs, with a strong understanding of the local community
• Certificate in First Aid and CPR is an asset