Job Description

Job Title: General Service Head

Brief Summary

We are seeking an experienced and skilled General Service Head to oversee the overall management of our general services department. The successful candidate will be responsible for ensuring the smooth operation of various services, including administrative, maintenance, and logistical functions. This is a senior leadership role that requires strong management and problem-solving skills, as well as the ability to work effectively with cross-functional teams.

Key Responsibilities

• Develop and implement strategies to improve the efficiency and effectiveness of general services operations
• Oversee the management of administrative, maintenance, and logistical functions, including procurement, inventory management, and facility maintenance
• Supervise and evaluate the performance of general services staff, providing coaching and guidance as needed
• Collaborate with other departments to ensure alignment and effective support of organizational goals and objectives
• Develop and manage budgets, forecasts, and financial reports for general services operations
• Identify and mitigate risks, ensuring compliance with organizational policies, procedures, and regulatory requirements
• Represent the organization in external forums, including meetings with vendors, partners, and other stakeholders

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field from a recognized Ethiopian university
• A minimum of 5 years of experience in a general services management role, preferably in a similar industry or sector
• Proven track record of success in managing general services operations, including administrative, maintenance, and logistical functions
• Strong leadership and management skills, with the ability to motivate and direct teams
• Excellent communication, problem-solving, and analytical skills, with the ability to work effectively with cross-functional teams
• Knowledge of Ethiopian labor laws, regulations, and standards, as well as international best practices in general services management
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint, as well as experience with ERP systems and other management software
• Fluency in English and Amharic, with the ability to communicate effectively in a multicultural environment