Job Description

Job Title: Head/Store Coordinator

Brief Summary

We are seeking an experienced and skilled Head/Store Coordinator to join our team. The successful candidate will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and maintaining high standards of store appearance and organization. This is an exciting opportunity for a motivated and results-driven individual to contribute to the success of our organization.

Key Responsibilities

• Supervise store staff and provide guidance and support to ensure excellent customer service and efficient store operations
• Manage store inventory, including ordering, receiving, and stocking merchandise
• Maintain high standards of store appearance and organization, including visual merchandising and store displays
• Implement and maintain effective loss prevention measures to minimize shrinkage and theft
• Analyze sales data and customer feedback to identify trends and areas for improvement
• Develop and implement strategies to increase sales, customer satisfaction, and store profitability
• Ensure compliance with company policies, procedures, and safety standards

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field from a recognized Ethiopian university
• Minimum 3 years of experience in retail management or a related field, with at least 1 year in a supervisory or leadership role
• Proven track record of success in store operations, customer service, and team management
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Proficiency in MS Office and point-of-sale systems
• Knowledge of Ethiopian labor laws and regulations, as well as industry standards and best practices
• Certificate in management or a related field from a recognized institution, such as the Ethiopian Management Institute, is an added advantage