Customer Relationship Manager

Job Description

About the Job
AMG Holdings a dynamic and diversified enterprise, oversees a robust portfolio of businesses across Ethiopia. The company evolved into a leading holding entity, incorporating several subsidiary companies & expanding its operations across the Steel industry, coffee export, energy, construction Material, chemical, reinstate, Food complex & other sectors. It headquarters is strategically located in Sheger City, Gelan Sub-city. AMG Holdings operates two vast industrial parks.

Position: Customer Relationship Manager
Location: Akaki/Gelan
Salary: Negotiable
About You
Education

Master’s Degree (preferred) or Bachelor’s degree in Business Administration, Marketing Management, or related field
Experience

Minimum of 8 years’ relevant experience in customer relationship management, client services, or business development.
Proven track record of managing client portfolios and delivering service excellence.
Experience in industrial or corporate settings is an advantage.
Main Role of the Job holder

Develop and implement customer relationship management strategies to enhance client satisfaction.
Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
Monitor customer feedback and provide recommendations for service improvement.
Coordinate with internal departments to ensure timely delivery of services and solutions.
Prepare reports on customer engagement, satisfaction levels, and relationship outcomes
Support business development initiatives by fostering trust and loyalty among clients.
Required Skill

Strong communication and interpersonal skills.
Excellent problem-solving and conflict resolution abilities.
Ability to manage multiple client relationships effectively.
Integrity, adaptability, and customer-focused mindset.