Job Description

Corporate Customer Relation Management

Brief Summary

We are seeking an experienced and skilled Corporate Customer Relation Management professional to join our team. The successful candidate will be responsible for developing and maintaining strong relationships with our corporate clients, identifying new business opportunities, and providing exceptional customer service. This is a great opportunity for a highly motivated and results-driven individual to make a significant impact on our business.

Key Responsibilities

• Develop and implement effective customer relation strategies to enhance customer satisfaction and loyalty
• Build and maintain strong relationships with corporate clients, understanding their needs and preferences
• Identify new business opportunities and work with the sales team to pursue these leads
• Provide exceptional customer service, resolving customer complaints and concerns in a professional and timely manner
• Analyze customer feedback and market trends to identify areas for improvement and develop recommendations for change
• Collaborate with internal teams, including sales, marketing, and operations, to ensure a cohesive and customer-focused approach

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field from a recognized Ethiopian university
• Minimum 3 years of experience in customer relation management, sales, or a related field, preferably in a corporate setting
• Proven track record of building and maintaining strong customer relationships and driving business growth
• Excellent communication, negotiation, and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze customer feedback and market trends
• Proficiency in MS Office and CRM software, with the ability to learn new systems and technologies quickly
• Fluency in English and Amharic, with knowledge of other local languages an advantage