Customer Relationship Manager

Customer Service And Care
Addis Ababa
July 14, 2026
Full Time
Application deadline closed.

Job Description

Brief Summary

We are seeking an experienced and results-driven Customer Relationship Manager to join our team at Beleqet Jobs. The successful candidate will be responsible for managing and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth. The ideal candidate will have a proven track record of success in customer relationship management, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Develop and implement effective customer relationship management strategies to drive revenue growth and customer satisfaction
  • Build and maintain strong relationships with existing clients, identifying new business opportunities and upselling/cross-selling services
  • Conduct regular client meetings and site visits to ensure high levels of customer satisfaction and to identify areas for improvement
  • Work closely with internal stakeholders, including sales, marketing, and customer service teams, to ensure seamless delivery of services and to identify new business opportunities
  • Analyze customer feedback and market trends to identify areas for improvement and to develop new business opportunities
  • Prepare and present sales reports, customer feedback, and market trends to senior management

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or related field from a recognized Ethiopian university
  • Minimum 3 years of experience in customer relationship management, sales, or marketing, preferably in the job board or recruitment industry
  • Proven track record of success in customer relationship management, with a strong focus on driving revenue growth and customer satisfaction
  • Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with clients and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to analyze customer feedback and market trends to identify areas for improvement and new business opportunities
  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, and experience with CRM software
  • Fluency in English and Amharic, with excellent written and verbal communication skills

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