Job Description

Job Title: Branch Manager I

Brief Summary

We are seeking an experienced and results-driven Branch Manager I to lead our team in delivering exceptional customer service and driving business growth. The successful candidate will be responsible for overseeing the overall operations of the branch, managing a team of professionals, and ensuring that the branch meets its sales and service targets.

Key Responsibilities

• Develop and implement strategies to achieve branch sales and service targets
• Lead, motivate, and coach a team of professionals to achieve their full potential
• Manage the branch’s operational activities, including risk management, compliance, and customer service
• Analyze market trends and competitor activity to identify opportunities for growth
• Build and maintain relationships with key stakeholders, including customers, partners, and regulatory bodies
• Manage the branch’s budget and ensure that all financial targets are met

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field from a recognized Ethiopian university
• Minimum of 5 years of experience in a management role, preferably in the banking or financial services industry
• Proven track record of achieving sales and service targets
• Strong leadership and management skills, with the ability to motivate and coach a team
• Excellent communication, interpersonal, and problem-solving skills
• Strong analytical and decision-making skills, with the ability to analyze complex data and make informed decisions
• Knowledge of Ethiopian banking laws and regulations, including the National Bank of Ethiopia’s guidelines and directives