Job Description

Branch Business Relationship Manager – RMSME-Branches Under West Addis Ababa District

Brief Summary

We are seeking a highly skilled and experienced Branch Business Relationship Manager to join our team in West Addis Ababa District. The successful candidate will be responsible for developing and maintaining strong business relationships with our customers, identifying new business opportunities, and providing exceptional customer service. The ideal candidate will have a strong background in business development, sales, and customer relationship management, with a focus on the RMSME (Rural and Micro Small Medium Enterprise) sector.

Key Responsibilities

• Develop and implement business development strategies to increase sales and revenue growth in the RMSME sector
• Build and maintain strong relationships with existing and potential customers, identifying new business opportunities and providing tailored solutions to meet their needs
• Conduct market research and competitor analysis to stay up-to-date with industry trends and developments
• Collaborate with internal stakeholders, including sales, marketing, and product teams, to develop and implement effective business development strategies
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Meet and exceed sales targets, driving business growth and revenue expansion in the RMSME sector

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field from a recognized Ethiopian university
• Minimum 3 years of experience in business development, sales, or customer relationship management, with a focus on the RMSME sector
• Strong knowledge of the Ethiopian business environment, with a focus on the RMSME sector
• Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with customers and stakeholders
• Proven track record of driving business growth and revenue expansion, with a strong focus on sales and customer acquisition
• Ability to work in a fast-paced environment, with a focus on meeting and exceeding sales targets
• Fluency in Amharic and English, with excellent written and verbal communication skills
• Proficiency in Microsoft Office, with excellent analytical and problem-solving skills