Job Description

Job Title: Junior Customer Experience Officer

Brief Summary

We are seeking a highly motivated and customer-focused Junior Customer Experience Officer to join our team. As a Junior Customer Experience Officer, you will play a vital role in delivering exceptional customer experiences, resolving customer complaints, and improving overall customer satisfaction. If you have a passion for providing top-notch customer service and are looking to launch your career in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Resolve customer complaints and concerns in a fair and courteous manner
• Provide product and service information to customers, and make recommendations to meet their needs
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Identify and escalate customer complaints and issues to senior management as needed
• Participate in ongoing training and development to improve customer service skills and knowledge

Requirements

• Diploma or Bachelor’s degree in Marketing, Business Administration, or related field from a recognized Ethiopian university
• 0-2 years of experience in customer service, sales, or related field
• Excellent communication and interpersonal skills, with the ability to work with diverse customers and stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints in a fair and courteous manner
• Proficiency in Microsoft Office and customer relationship management (CRM) software
• Fluency in Amharic and English, with knowledge of other local languages an added advantage
• Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and experience