Deputy Manager-Operations (French Speaker)

Job Description

About the Job
Deputy Manager-Operations (French Speaker)

Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for nearly 20 years.

We invite qualified applicants for the position of Deputy Manager-Operations at one of our clients VFS Global  Services Pvt. Ltd.

Purpose of the role

To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
To ensure implementation of new process roll outs or changes.
The Deputy Manager-Operations is Responsible for:-

Manage all day to day activities (Administrative and functional conducted at the Visa Application Center which involves:

Document scrutiny & verification for visa processingHandling cash & bank related transactions if assigned
Maintaining & recording all application data in a timely and accurate manner
Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.
Conduct regular Audits for all processes & implement all new process rollouts or changes
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
Ensure regular Error Monitoring:-to monitor track and reduce the number of errors every month, with in  acceptable limits
Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.  Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Tam Objective Tracker.
Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operation Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/processes, required to be complied with, from an organizational & ISO perspective.
Ensure compliance with VFS Global defines principles, policies & procedures as applicable to the role
Maintain high standards of ethics, integrity and compliance with corporate procedures
Ensure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towards
Ensure no penalties are incurred and monitor, track and maintain internal errors.
Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)
Provide assistance to staff when needed and handle applicant/customer escalations
Liaise with various support functions to handle team related queries
Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC
Manage VAC productivity and VAC security (Physical & data)
Mentor the team on a regular basis, thereby ensuring a successor is created for the position-assist Manager/Unit Manager in Succession planning
Knowledge & Key Skills:-

Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
In-depth knowledge and understanding of systems and processes
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness Team management skills
Organizational Competencies                     Functional Competencies1. Entrepreneurship1. Good Communication skills in English [Verbal & Written]2. Quality & Service Orientation2. Customer Orientation3. Teamwork & Collaboration3. Good team player4. Diversity Sensitivity4. Problem solving & Multitasking skills5. Personal & Professional Development5. Interpersonal Skills6. Delivering Results6. Self-Motivated and Self-Directed7. Communication7. Conflict Management skills8. Networking8. Time Management9. Leadership9. Planning, Organizing, Motivating, Directing and Controlling
About You
Education: – MA/BA/BSc/MSc Degree from Reputable Universities.

Experience: 2-4 years of experience in customer service or Hospitality industry.

Language Requirements

Fluency in French Language
Fluency in English and Knowledge of additional international language would be very helpful
Salary: -Negotiable and attractive

Required: – 01 (One)

Place of Work: – Addis Ababa