Job Description

Job Title: Receptionist / Front Desk Officer

Brief Summary

We are seeking a highly organized and friendly Receptionist / Front Desk Officer to be the first point of contact for our company. As a Receptionist / Front Desk Officer, you will be responsible for providing exceptional customer service, answering phone calls, and performing various administrative tasks. You will be the face of our company, and your warm and welcoming demeanor will set the tone for our visitors and clients.

Key Responsibilities

• Manage the front desk area, ensuring it is clean, organized, and presentable at all times
• Answer and direct phone calls, respond to emails, and handle other forms of communication in a professional and timely manner
• Greet and welcome visitors, clients, and employees, providing them with excellent customer service and support
• Perform administrative tasks such as data entry, filing, and record-keeping
• Manage the company’s calendar, schedule appointments, and arrange meetings and events
• Provide general administrative support to the team as needed

Requirements

• Diploma or Bachelor’s degree in Secretarial Science, Office Administration, or a related field from a recognized Ethiopian university
• At least 2 years of experience as a Receptionist or Front Desk Officer, preferably in a similar industry
• Excellent communication and customer service skills, with the ability to interact with people at all levels
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
• Fluency in Amharic and English, with knowledge of other local languages being an advantage