Job Description

Job Title: Junior Life Claim Officer

Brief Summary

We are seeking a highly skilled and motivated Junior Life Claim Officer to join our team. The successful candidate will be responsible for investigating and settling life insurance claims in a timely and efficient manner, while providing excellent customer service to our policyholders. This is an exciting opportunity to join a dynamic and growing company and to develop your skills and expertise in the insurance industry.

Key Responsibilities

• Investigate and verify life insurance claims to determine liability and ensure that claims are settled in accordance with company policies and procedures
• Review and analyze claim documents, including policy terms and conditions, medical reports, and other relevant information
• Conduct interviews with claimants, beneficiaries, and other relevant parties to gather information and evidence
• Determine the validity of claims and make recommendations for settlement or denial
• Maintain accurate and up-to-date records of claims, including documentation of investigations and settlement decisions
• Provide excellent customer service to policyholders, responding to inquiries and resolving issues in a timely and professional manner
• Collaborate with other departments, including underwriting and customer service, to ensure seamless and efficient claims handling

Requirements

• Bachelor’s degree in a relevant field, such as Business Administration, Insurance, or Law, from a recognized Ethiopian university
• Minimum of 1-2 years of experience in the insurance industry, preferably in claims handling or a related field
• Knowledge of life insurance products and policies, including terms and conditions, exclusions, and limitations
• Strong analytical and problem-solving skills, with the ability to investigate and resolve complex claims issues
• Excellent communication and interpersonal skills, with the ability to provide excellent customer service and work effectively with colleagues and stakeholders
• Proficiency in MS Office applications, including Word, Excel, and Outlook
• Fluency in English and Amharic, with excellent written and verbal communication skills
• Professional certification, such as the Chartered Insurance Institute (CII) or the Ethiopian Insurance Institute, is an advantage