Community Feedback Mechanism Coordinator

Job Description

Generic responsibilities

Ensure the CO CFM adheres with NRC policies, including the CEA Policy, CFM Handbook, safeguarding (PSEAH) Policy, and data protection standards
Support the rollout, implementation, and continuous improvement of CFM systems, tools, and guidance
Ensure all feedback is registered, triaged, assigned, referred and closed according to relevant SOPs.
Ensure integration of CFM into programme design, implementation, and monitoring
Promote the use of feedback data for learning, adaptation, and programme decision-making
Contribute to organizational learning through analysis, reporting, and lessons learned
Build capacity of staff and partners on CFM processes, safe handling of feedback, and accountability principles
Ensure communities are aware of and can access multiple CFM channels
Promote and uphold PSEAH and safeguarding principles in all CFM processes