Job Description

Job Title: Spa Receptionist (Maternity Cover)

Brief Summary

We are seeking a highly organized and customer-focused Spa Receptionist to join our team on a maternity cover basis. As the first point of contact for our spa guests, you will be responsible for delivering exceptional customer service, managing bookings and reservations, and maintaining the smooth operation of our reception area. If you have a passion for providing outstanding customer experiences and a keen eye for detail, we would love to hear from you.

Key Responsibilities

• Manage all aspects of the spa reception, including answering phone calls, responding to emails, and handling guest inquiries
• Coordinate bookings, reservations, and cancellations, ensuring accurate and up-to-date records
• Provide exceptional customer service, ensuring all guests feel welcome and valued
• Process transactions, handle payments, and manage cash handling procedures
• Maintain the reception area, ensuring it is clean, tidy, and well-presented at all times
• Collaborate with the spa team to ensure seamless delivery of treatments and services

Requirements

• Diploma or degree in Hospitality, Customer Service, or a related field from a recognized Ethiopian university
• Previous experience in a spa or hospitality reception role, with a strong focus on customer service
• Excellent communication and interpersonal skills, with the ability to interact with guests, colleagues, and management
• Proficiency in MS Office, with experience using spa software and management systems
• Ability to work flexibly, including weekends, evenings, and holidays
• Strong organizational and time management skills, with attention to detail and ability to prioritize tasks
• Fluency in Amharic and English, with knowledge of other languages an advantage