Senior Customer Relations Officer-Internal Only

Job Description

Job Summary: To manage customer relationships, ensure timely loan repayments, and handle loan recovery processes while maintaining positive client engagement and compliance with company policies.

Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
Monitor loan accounts to ensure timely repayments.
Follow up with customers on overdue payments through calls and visits.
Negotiate repayment plans with delinquent clients.
Handle customer inquiries, complaints, and disputes professionally.
Maintain accurate records of customer interactions and loan recovery activities.
Collaborate with the credit and finance teams to manage risk and minimize loan defaults.
Prepare reports on loan performance, arrears, and recovery progress.
Ensure compliance with company policies and financial regulations
About You
M.A/B.A Degree in Economics, Management, Accounting or other Business related fields with 2/4 years of banking/ MF experience of which 2 years as Branch banking officer.
Proven experience in customer service, credit control, or loan recovery is an advantage