Receptionist

Job Description

Company Overview:

AdvanCare Diagnostics Laboratory is a newly established healthcare facility committed to providing accurate diagnostic services to improve patient care outcomes. We prioritize efficiency, accuracy, and patient satisfaction in our operations.

Position Overview:
As receptionist position overview, the incumbent expected to perform the following major duties and responsibilities.

She/he must have commitment and devotion to Achive Advancare strategic objectives and goal, she/he is receiving visitors at the front desk by greeting, acknowledging them appropriately.
Efficiently handling different customers who come to get services from Advancare Laboratory Services.
Performing multiple tasks at the same time, effectively utilizing different problem-solving methods. When several problems happen handling immediately as soon as possible.
Provide and receive basic and accurate information in-person, phone, email, team group and other social communication methods.
She/he should have the ability to update calendars scheduling appointments, meetings and other issues relating to the position.
Language proficiency should be Amharic and English is mandatory, additional local langue is preferable.
She/He speaks clearly and can be easily understood. Listens and responds constructively to customers, other staff and team members.
He/she is concerned, respect others and passionate about their work.
The receptionist will work 8 hours per day; however, they may be assigned to scheduled shifts, including daytime or nighttime duties as required.
2. Job Description:

Receiving the Advancare Laboratory customers, patients and other visitors, at the front desk by greeting, welcoming, directing and announcing them appropriately.
Having a professional attitude and appearance.
She/he able to update calendars and schedule appointments.
Screen and forward incoming phone calls appropriately, and call for customers, and guests if the issues need to call back.
Basic knowledge and understanding of administrative and clerical procedures and systems.
Basic knowledge data processing; data encoding and decoding duties.
Basic required skills of Information, Communication and Technologies; in relation to customer service handling and receptionist works.
She/he has multitasking and time-management skills, with the ability to prioritize tasks.
Good verbal communication with customers, staff members and guests.
She/he should keep the company’s confidential information and be loyal to the company and customers.
Persistence of sitting at her/his desk for prolonged periods.
Be proactive and perform works with planned activities.
Be responsible for performing the duties specified that on the list and additional works given by the immediate supervisor.
The receptionist will work 8 hours per day; however, they may be assigned to scheduled shifts, including daytime or nighttime duties as required.
Key Responsibilities:

Performing her/his tasks based on the above listed job description.
Performing her/his tasks effectively, efficiently, and accurately.
Expected to taking action promptly, when problem happened to give a solution.
Executive Support:

The HRM Department, Finance Department, CQA Department and Marketing PR
Department have communication with Receptionist duties and tasks. Therefore, the department heads should have responsibility to give support to her/his according to their related work situations.
Report to:

Client Relation and Customer Service Head
About You
3. Qualification and Work Experience:

0-2 Years Experience as Receptionist, Customer service, Secretarial science and office management, System based data management specially it is better to be related health sectors experience.
4. Educational Background:

Degree in Customer Service, ICT, Secretarial Science & Office management, Accounting and Finance, Administrative and clerical work and other related fields.