Job Description

Office Receptionist / Hospitality Worker

Brief Summary

We are seeking a highly organized and welcoming Office Receptionist / Hospitality Worker to join our team. As the first point of contact for our office, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a warm and inviting atmosphere for our visitors and employees. If you have excellent communication skills, a positive attitude, and a passion for delivering outstanding hospitality, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Greet and welcome visitors, employees, and clients in a professional and friendly manner
• Manage the front desk, including answering and directing phone calls, responding to emails, and handling mail and packages
• Coordinate meetings, appointments, and travel arrangements as needed
• Maintain a clean and organized reception area, including the lobby and waiting areas
• Provide administrative support, such as preparing documents, data entry, and filing
• Develop and maintain a thorough knowledge of the company’s products, services, and policies
• Ensure confidentiality and handle sensitive information with discretion

Requirements

• Diploma or Bachelor’s degree in Hospitality, Business Administration, or a related field from a recognized Ethiopian university
• At least 1-2 years of experience in a receptionist or hospitality role, preferably in a corporate or office setting
• Excellent communication and interpersonal skills, with the ability to interact with people at all levels
• Proficiency in Amharic and English, with knowledge of other local languages an advantage
• Basic computer skills, including Microsoft Office and email management
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
• High level of professionalism, discretion, and attention to detail