Job Description

Job Title: Manager, E-Banking Division

Brief Summary

We are seeking an experienced and skilled Manager to lead our E-Banking Division. The successful candidate will be responsible for overseeing the development, implementation, and maintenance of our e-banking services, ensuring they meet the highest standards of quality, security, and customer satisfaction. The Manager will work closely with cross-functional teams to drive business growth, improve customer experience, and stay ahead of the competition in the rapidly evolving digital banking landscape.

Key Responsibilities

• Develop and implement strategic plans to expand our e-banking services, increasing customer adoption and retention
• Oversee the design, development, and testing of new e-banking products and features, ensuring they meet customer needs and regulatory requirements
• Collaborate with IT and operations teams to ensure seamless integration of e-banking services with existing systems and infrastructure
• Manage and analyze key performance indicators (KPIs) to measure the effectiveness of e-banking services and identify areas for improvement
• Stay up-to-date with industry trends, best practices, and regulatory requirements, applying this knowledge to inform e-banking strategy and decision-making
• Lead and manage a team of e-banking professionals, providing guidance, coaching, and development opportunities to ensure their success

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field from a reputable Ethiopian university
• Minimum 5 years of experience in e-banking, digital payments, or a related field, with at least 2 years in a management or leadership role
• Proven track record of success in developing and implementing e-banking strategies, products, and services
• Strong knowledge of e-banking systems, technologies, and security protocols, including encryption, firewalls, and access control
• Excellent leadership, communication, and project management skills, with the ability to work effectively with cross-functional teams
• Proficiency in Amharic and English, with strong written and verbal communication skills
• Certifications such as CISA, CISM, or CRISC are an added advantage