Job Description

Luxury Residential Room Attendant / Housekeeping

Brief Summary

We are seeking a highly skilled and experienced Luxury Residential Room Attendant / Housekeeping to join our team at an exclusive residential complex in Addis Ababa. As a Room Attendant, you will be responsible for ensuring the highest standards of cleanliness, comfort, and hospitality are maintained in our luxury residences. If you have a passion for delivering exceptional customer service and take pride in your work, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Clean and prepare luxury residences for new guests, including making beds, changing linens, and replenishing amenities
• Restock and maintain residence amenities, such as toiletries, towels, and mini-bar supplies
• Ensure all areas of the residence, including bathrooms, kitchens, and living areas, are cleaned to the highest standards
• Report any maintenance or repair issues to the Housekeeping Supervisor or Maintenance team
• Provide exceptional customer service to residents, responding to their needs and resolving any issues promptly and professionally
• Work collaboratively with other Housekeeping team members to ensure seamless service delivery and achieve departmental goals
• Maintain the confidentiality and security of resident information and property at all times

Requirements

• Completed 10+2 or TVET diploma in Hospitality, Housekeeping, or a related field
• Minimum 2 years of experience in a similar role, preferably in a luxury residential or hotel environment
• Excellent communication and customer service skills, with the ability to interact with residents from diverse backgrounds
• Ability to work independently and as part of a team, with a strong focus on attention to detail and quality of work
• Physical stamina to lift, push, and pull heavy cleaning equipment and supplies, with the ability to stand for long periods
• Flexibility to work a variety of shifts, including weekends, holidays, and overtime as required
• Basic computer skills, with experience using property management systems an advantage