Job Description

Café Supervisor

Brief Summary

We are seeking a highly skilled and experienced Café Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our café, ensuring excellent customer service, and maintaining high standards of quality and presentation. If you have a passion for the hospitality industry and excellent leadership skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Supervise and coordinate the activities of café staff to ensure efficient and effective service delivery
• Manage inventory, supplies, and equipment to minimize waste and optimize resources
• Develop and implement strategies to improve customer satisfaction, sales, and revenue growth
• Maintain a clean, safe, and healthy environment for customers and staff, adhering to food safety and hygiene standards
• Handle customer complaints and feedback in a professional and courteous manner
• Collaborate with the management team to plan and execute events, promotions, and marketing campaigns
• Monitor and control labor costs, scheduling, and staffing levels to ensure optimal productivity and service quality

Requirements

• Diploma or Bachelor’s degree in Hospitality Management, Food Service Management, or a related field from a recognized Ethiopian university
• Minimum 2 years of experience in a supervisory or management role in a café, restaurant, or hospitality establishment
• Proven track record of success in customer service, team management, and sales growth
• Excellent communication, leadership, and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Knowledge of food safety and hygiene regulations, as well as Ethiopian labor laws and regulations
• Proficiency in MS Office and point-of-sale systems, with experience in inventory management and cash handling