Job Description

Junior Customer Service Officer

Brief Summary

We are seeking a highly motivated and customer-focused Junior Customer Service Officer to join our team. As a Junior Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their complaints in a timely and professional manner. If you have excellent communication skills, a strong passion for customer service, and a keen desire to learn and grow with our organization, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Resolve customer complaints and issues in a fair and courteous manner, ensuring customer satisfaction and loyalty
• Provide accurate and up-to-date information about our products and services to customers
• Collaborate with internal teams to resolve customer complaints and improve customer experience
• Identify and escalate complex customer issues to senior customer service officers or management as necessary
• Maintain accurate records of customer interactions, including complaints, issues, and resolutions

Requirements

• Diploma or Bachelor’s degree in Marketing, Business Administration, or related field from a recognized Ethiopian university
• 0-2 years of experience in customer service, sales, or related field, with a strong passion for delivering exceptional customer experience
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment
• Fluency in Amharic and English, with knowledge of other local languages being an advantage
• Strong analytical and critical thinking skills, with the ability to resolve customer complaints and issues in a fair and courteous manner
• Basic computer skills, including Microsoft Office and customer relationship management (CRM) software
• Ability to work in a team environment, with a strong commitment to customer satisfaction and loyalty