Hotel House Keeping Manager

Job Description

Job Title: Hotel House Keeping Manager

Brief Summary

We are seeking a highly skilled and experienced Hotel House Keeping Manager to join our team. The successful candidate will be responsible for overseeing the housekeeping department, ensuring the highest standards of cleanliness and maintenance are met, and providing exceptional customer service to our guests. The ideal candidate will have a strong background in housekeeping management, excellent communication and leadership skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Oversee the daily operations of the housekeeping department, including cleaning, laundry, and maintenance of guest rooms and public areas
• Develop and implement effective cleaning schedules and procedures to ensure the highest standards of cleanliness and maintenance
• Supervise and train housekeeping staff, providing guidance and support to ensure they have the skills and knowledge needed to perform their duties effectively
• Conduct regular inspections of guest rooms and public areas to ensure they meet the required standards
• Manage inventory and ordering of cleaning supplies, linens, and other housekeeping materials
• Develop and implement strategies to improve customer satisfaction and loyalty
• Collaborate with other departments, such as front office and maintenance, to ensure seamless service delivery
• Prepare and manage the housekeeping budget, ensuring effective cost control and resource allocation

Requirements

• Diploma or Bachelor’s degree in Hotel Management, Hospitality, or a related field from a recognized Ethiopian university
• At least 3 years of experience in housekeeping management, preferably in a hotel or hospitality setting
• Proven track record of success in managing a team and achieving high standards of cleanliness and customer satisfaction
• Excellent communication, leadership, and problem-solving skills
• Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
• Knowledge of Ethiopian hospitality industry standards and regulations
• Proficiency in Amharic and English languages, with ability to communicate effectively with guests and staff
• Computer literacy, with experience in using property management systems and other relevant software