Job Description

Job Title: Guest Service Agent

Brief Summary

We are seeking a highly skilled and experienced Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a seamless check-in and check-out experience. If you have a passion for delivering outstanding service and creating memorable experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle guest arrivals and departures, including check-in and check-out procedures
• Manage room assignments and key card distribution
• Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner
• Process guest payments and handle cash, credit card, and other forms of payment
• Maintain accurate records of guest information, reservations, and payments
• Provide information and recommendations on local attractions, amenities, and services
• Collaborate with other departments to ensure a seamless guest experience
• Participate in training and development programs to continuously improve skills and knowledge

Requirements

• Diploma or Degree in Hospitality, Tourism, or a related field from a recognized Ethiopian university
• Minimum of 2 years of experience in a similar role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
• Proficiency in Amharic and English; knowledge of additional languages is an asset
• Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy
• Basic computer skills, including proficiency in MS Office and hotel management software
• Certificate in customer service, hospitality, or a related field is an advantage
• Ability to work flexible hours, including evenings, weekends, and holidays