General Service Supervisor

Job Description

About the Job
About the Role

The General Service Supervisor is responsible for ensuring a safe, efficient, and well-managed working environment by overseeing facility operations, fleet management, and administrative support services.
The role focuses on optimizing general service operations, managing service teams, and maintaining high standards of workplace functionality, safety, and cost efficiency.

Key Responsibilities

Facility & Office Management

Oversee daily facility operations including office maintenance, utilities, and workspace management
Ensure cleanliness, safety, and proper functioning of all company premises
Coordinate repairs, preventive maintenance, and vendor service delivery
Maintain a professional and well-organized working environment
Fleet & Transportation Management

Supervise company vehicles, drivers, and transportation scheduling
Ensure proper vehicle maintenance, fuel control, and regulatory compliance
Optimize vehicle utilization and transportation cost efficiency
Monitor driver performance and enforce safety standards
General Services Operations

Manage office support services including cleaning, messenger, and logistics functions
Ensure availability and control of office supplies and consumables
Oversee administrative support activities to ensure smooth day-to-day operations
Improve service delivery efficiency across all general service functions
Vendor & Contract Management

Manage relationships with external service providers (cleaning, security, maintenance, etc.)
Monitor vendor performance and service delivery standards
Support contract negotiation, renewal, and compliance processes
Ensure cost-effective and quality service provision
Compliance & Safety

Ensure compliance with health, safety, and environmental standards
Implement workplace safety procedures and emergency protocols
Conduct regular inspections and risk assessments
Promote a culture of safety and accountability
Budget & Cost Control

Prepare and manage general service budgets
Monitor expenses and identify cost-saving opportunities
Ensure efficient use of resources and cost optimization
Track and report on operational expenditures
Team Leadership & Performance Management

Lead and supervise general service staff including drivers, cleaners, and office assistants
Assign duties, monitor performance, and provide coaching
Build a disciplined, accountable, and high-performing team
Improve staff productivity and service quality
About You
Minimum Qualifications

Bachelor’s degree in Human Resource Management, Business Administration, or a related field
Experience

4–6 years of relevant experience in general services, operations, or administrative roles
Experience in facility and fleet management is highly preferred
Skills & Competencies

Facility & Fleet Management
Vendor & Contract Management
Budgeting & Cost Control
Workplace Safety & Compliance
Operational Efficiency Improvement
Team Leadership & Supervision
Problem-Solving & Coordination Skills