Job Description

Job Title: Front Desk Officer

Brief Summary

We are seeking a highly organized and customer-focused Front Desk Officer to join our team. The successful candidate will be responsible for providing exceptional front-line service, handling administrative tasks, and ensuring the smooth operation of our front desk. This is an excellent opportunity for a motivated and detail-oriented individual to join our dynamic team and contribute to delivering outstanding customer experiences.

Key Responsibilities

• Manage the front desk area, ensuring it is tidy and organized at all times
• Greet and welcome visitors, providing exceptional customer service and responding to their inquiries
• Handle incoming and outgoing phone calls, emails, and messages in a professional and efficient manner
• Coordinate appointments, meetings, and events, and maintain accurate records
• Perform administrative tasks, such as data entry, filing, and record-keeping
• Develop and maintain effective relationships with colleagues, visitors, and external partners

Requirements

• Diploma or Degree in Secretarial Studies, Office Administration, or a related field from a recognized Ethiopian university or college
• At least 2 years of experience in a front desk or administrative role, preferably in a similar industry
• Excellent communication, interpersonal, and customer service skills
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook
• Ability to work accurately and efficiently in a fast-paced environment
• Fluency in English and Amharic; knowledge of other local languages is an advantage
• Strong organizational and time management skills, with attention to detail