Job Description

Digital Loan Officer

Brief Summary

We are seeking a highly skilled and experienced Digital Loan Officer to join our team. As a Digital Loan Officer, you will be responsible for managing and growing our digital loan portfolio, developing and implementing effective loan strategies, and providing exceptional customer service to our clients. If you have a passion for digital finance and a proven track record of success in loan management, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage and grow the digital loan portfolio, ensuring high-quality loan disbursements and portfolio performance
• Develop and implement effective loan strategies to achieve business objectives and expand our customer base
• Conduct credit assessments and risk analysis to ensure loan approvals meet our credit policies and procedures
• Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner
• Collaborate with cross-functional teams, including sales, marketing, and product development, to drive business growth and improve customer experience
• Monitor and analyze market trends, competitor activity, and customer feedback to identify opportunities for growth and improvement
• Prepare and submit regular reports to management, highlighting portfolio performance, trends, and areas for improvement

Requirements

• Bachelor’s degree in Banking, Finance, Economics, Business Administration, or a related field from a recognized Ethiopian university
• Minimum 3 years of experience in loan management, credit analysis, or a related field, preferably in a digital finance environment
• Professional certification in credit management, such as CFA or CIC, is an advantage
• Strong knowledge of Ethiopian banking regulations, credit policies, and lending practices
• Excellent analytical, problem-solving, and communication skills, with the ability to work in a fast-paced environment
• Proficiency in MS Office, particularly Excel, and experience with digital loan management systems
• Fluency in Amharic and English, with excellent written and verbal communication skills
• Strong customer service skills, with the ability to build and maintain relationships with clients and stakeholders