Job Description

Job Title: Customer Service Officer II for Modjo Branch

Brief Summary

We are seeking a highly skilled and experienced Customer Service Officer II to join our team at the Modjo Branch. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services to customers. The ideal candidate will have excellent communication and interpersonal skills, with a strong focus on customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries and resolve customer complaints in a professional and timely manner
• Provide accurate and detailed information about our products and services to customers
• Process customer transactions, including account openings, loan applications, and other banking services
• Identify and capitalize on sales opportunities to promote our products and services to customers
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Participate in training and development programs to improve knowledge and skills
• Maintain accurate and up-to-date records of customer interactions and transactions

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field from a recognized Ethiopian university
• Minimum of 2 years of experience in customer service, sales, or marketing, preferably in the banking or financial industry
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks and priorities
• Strong knowledge of banking products and services, as well as relevant laws and regulations
• Proficiency in Amharic and English languages, with ability to communicate effectively with customers and colleagues
• Basic computer skills, including Microsoft Office and banking software applications
• Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction and retention