Job Description

Job Title: Customer Service Officer II

Brief Summary

We are seeking an experienced and skilled Customer Service Officer II to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner. The Customer Service Officer II will play a key role in maintaining our company’s high standards of customer satisfaction and contributing to the overall success of our organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about our products and services
• Resolve customer complaints and issues in a professional and courteous manner, ensuring that all problems are addressed promptly and efficiently
• Provide product information, make recommendations, and promote sales to meet customer needs and achieve sales targets
• Collaborate with internal teams, such as sales and operations, to ensure that customer needs are met and that issues are resolved
• Document customer interactions, feedback, and issues, and use this information to identify areas for improvement and implement changes
• Develop and maintain a thorough knowledge of our products, services, and policies, to provide accurate and informative responses to customer inquiries

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field from a recognized Ethiopian university
• Minimum of 2 years of experience in customer service, sales, or a related field, with a proven track record of providing exceptional customer service
• Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and management in a professional and courteous manner
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues in a timely and efficient manner
• Ability to work in a fast-paced environment, with a high volume of customer interactions and inquiries
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and experience with customer relationship management (CRM) software
• Fluency in Amharic and English, with excellent written and verbal communication skills in both languages