Job Description

Job Title: Customer Service Officer I for Meklle Branch

Brief Summary

We are seeking a highly skilled and motivated Customer Service Officer I to join our team at the Meklle Branch. As a Customer Service Officer I, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving customer complaints in a professional and efficient manner. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Respond to customer inquiries and resolve customer complaints via phone, email, and in-person
• Provide accurate and timely information to customers regarding our products and services
• Process customer transactions, such as account openings, deposits, and withdrawals
• Identify and escalate complex customer issues to senior management or specialized teams as needed
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Maintain accurate records of customer interactions and transactions
• Participate in customer service training and development programs to continuously improve skills and knowledge

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field from a recognized Ethiopian university
• Minimum of 1-2 years of experience in customer service or a related field, preferably in a banking or financial institution
• Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues at all levels
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints in a fair and efficient manner
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Fluency in Amharic and English, with knowledge of local languages (e.g. Tigrinya) an advantage
• Knowledge of Ethiopian banking laws and regulations, as well as industry standards and best practices