Customer Care Representative

Job Description

Technical AssistanceTroubleshooting connectivity issues, configuring device settings, and explaining data plans to users.

Account ManagementHandling service activations, billing inquiries, and contract upgrades with high accuracy.

Omnichannel SupportProviding seamless assistance across multiple platforms, including phone, digital chat, and in-person.

Retention & SalesIdentifying customer needs and suggesting relevant products or services to improve the user experience.