Branch Manager Grade-I

Job Description

Job Title: Branch Manager Grade-I

Brief Summary

We are seeking an experienced and dynamic Branch Manager Grade-I to lead our team in delivering exceptional customer service and achieving business objectives. The successful candidate will be responsible for managing the overall operations of the branch, supervising staff, and driving sales growth. This is an exciting opportunity for a results-driven professional to join our team and contribute to the company’s success.

Key Responsibilities

• Develop and implement strategies to achieve branch targets and objectives
• Manage and supervise branch staff, providing coaching and guidance to ensure excellent customer service and sales performance
• Monitor and control branch expenses, ensuring efficient use of resources and adherence to budget
• Build and maintain strong relationships with customers, identifying opportunities to increase sales and customer satisfaction
• Analyze market trends and competitor activity, providing feedback and recommendations to senior management
• Ensure compliance with company policies, procedures, and regulatory requirements

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field from a recognized Ethiopian university
• Minimum 5 years of experience in a management role, preferably in the banking or financial services industry
• Proven track record of achieving sales targets and leading high-performing teams
• Excellent communication, leadership, and interpersonal skills
• Strong analytical and problem-solving skills, with the ability to make informed decisions
• Proficiency in Microsoft Office applications and experience with banking software systems
• Knowledge of Ethiopian banking regulations and industry standards
• Fluency in Amharic and English, with excellent written and verbal communication skills