Associate, Operations

Job Description

Key Responsibilities

Operational Coordination and Execution Support

• Coordinate daily and weekly operational activities across national and regional channel teams.
• Track implementation of national directives, campaigns, and product rollouts across hubs.
• Ensure that Kifiya Hubs receive timely communication, materials, and operational guidance.
• Maintain centralized tracking of initiatives, deadlines, and action plans.

Process Standardization and Governance

• Support implementation and adherence to standardized operating procedures across all regions.
• Document and maintain operational playbooks and workflow guides.
• Identify process gaps and escalate inefficiencies to National Channel Manager.
• Ensure compliance with operational, documentation, and reporting standards.

Performance Tracking and Reporting Support

• Collect, validate, and consolidate regional performance data including acquisition metrics, portfolio quality indicators, and product activation performance.
• Prepare structured dashboards and summary reports for national leadership.
• Track KPI performance against national targets and highlight deviations.
• Ensure data accuracy and reporting consistency across regions.
• Maintain operational tracking systems for key channel activities including:
o Agent and merchant onboarding progress
o Customer onboarding volumes
o Transaction activity
o Product activation metrics
• Prepare structured operational reports to support national and regional performance monitoring.
• Ensure data accuracy and consistency in operational reporting.

Campaign and Product Rollout Coordination

• Support coordination of new product launches and marketing campaigns across regions.
• Ensure field readiness by confirming training completion, materials distribution, and operational alignment.
• Track rollout milestones and provide structured updates.
• Facilitate communication between Product, Marketing, and Regional teams.
• track and coordinate the operational rollout of Kifiya’s financial and market linkage products across the agent and merchant network, including:
o Digital lending services
o Device and asset financing solutions
o Invoice financing programs
o AgriFin and AgTech services
o Sharia-compliant financial services
o Insurance-linked services
o Digital market linkage platforms
• Ensure hubs, agents, and merchants receive timely information and operational guidance related to product launches and service updates.

Kifiya Hub Operational Support

• Support operational coordination of Kifiya Hubs to ensure smooth day-to-day functioning.
• Track Hub-level performance indicators including acquisition productivity and partner engagement metrics.
• Coordinate logistics, reporting requirements, and documentation for Hub activities.
• Escalate operational challenges affecting Hub performance.

Resource and Logistics Management

• Coordinate distribution of tools, devices, promotional materials, and documentation to regional teams.
• Support inventory tracking and accountability for operational assets.
• Ensure field teams have necessary system access and operational resources.
• Track operational readiness for peak campaign periods.