Job Description

Associate Customer Service Officer

Brief Summary

We are seeking a highly skilled and motivated Associate Customer Service Officer to join our team. The successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Resolve customer complaints and issues in a fair and courteous manner, following company policies and procedures
• Provide product and service information to customers, and make recommendations to meet their needs
• Collaborate with internal teams, such as sales and operations, to resolve customer issues and improve overall customer experience
• Document customer interactions and feedback, and use this information to improve customer service processes and procedures
• Meet or exceed customer service targets and performance metrics, including response times, resolution rates, and customer satisfaction scores

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field from a recognized Ethiopian university
• At least 2 years of experience in customer service, sales, or a related field, preferably in a similar industry
• Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and management at all levels
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues in a fair and courteous manner
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and experience with customer relationship management (CRM) software
• Fluency in Amharic and English, with the ability to communicate effectively in both languages
• Strong teamwork and collaboration skills, with the ability to work in a fast-paced environment and meet deadlines