Job Description

Job Title: Administrative Assistant (2 Jobs), Customer Service Officer (2 Jobs), Data Collector & Encoder (2 Jobs)

Brief Summary

We are seeking highly skilled and motivated professionals to fill the positions of Administrative Assistant, Customer Service Officer, and Data Collector & Encoder. The successful candidates will be responsible for providing administrative support, delivering exceptional customer service, and collecting and encoding data to support our business operations. If you have excellent communication skills, are highly organized, and have a passion for delivering outstanding service, we encourage you to apply for these exciting opportunities.

Key Responsibilities

• Administrative Assistant: Provide administrative support to the management team, coordinate travel arrangements, manage schedules, and maintain accurate records and files.
• Customer Service Officer: Respond to customer inquiries, resolve customer complaints, and provide exceptional customer service to ensure customer satisfaction and loyalty.
• Data Collector & Encoder: Collect and encode data from various sources, maintain accurate and up-to-date records, and assist in data analysis and reporting.
• Collaborate with colleagues to achieve team goals and objectives.
• Develop and implement process improvements to increase efficiency and productivity.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Management, Marketing, or related field.
• Minimum of 1-2 years of work experience in a related field (administrative support, customer service, data collection, or encoding).
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to work in a fast-paced environment and meet deadlines.
• Fluency in Amharic and English languages (spoken and written).
• Knowledge of Ethiopian labor laws and regulations.
• Certificate in customer service, data analysis, or related field is an advantage.