Branch Manager I

Accounting And Finance
Addis Ababa
August 1, 2026
Full Time
Application ends: September 8, 2026
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Job Description

Job Title: Branch Manager I

Brief Summary

We are seeking a highly skilled and experienced Branch Manager I to lead our team in delivering exceptional customer service and driving business growth. The successful candidate will be responsible for overseeing the overall operations of the branch, managing a team of professionals, and ensuring that the branch meets its sales and customer service targets. This is an excellent opportunity for a motivated and results-driven individual to join our dynamic team and contribute to the company’s success.

Key Responsibilities

  • Develop and implement strategies to achieve branch sales and customer service targets
  • Lead, motivate, and manage a team of professionals to ensure excellent customer service and high levels of productivity
  • Oversee the overall operations of the branch, including risk management, compliance, and administrative functions
  • Analyze market trends, customer needs, and competitor activity to identify business opportunities and challenges
  • Build and maintain relationships with key stakeholders, including customers, partners, and regulatory bodies
  • Monitor and control branch expenses to ensure alignment with budget and financial targets
  • Identify and implement process improvements to enhance efficiency, productivity, and customer experience

Requirements

  • Bachelor’s degree in Business Administration, Management, or a related field from a recognized Ethiopian university
  • Minimum of 5 years of experience in a management role, preferably in the banking or financial services industry
  • Proven track record of achieving sales and customer service targets in a branch management role
  • Strong leadership and management skills, with the ability to motivate and develop a team of professionals
  • Excellent communication, interpersonal, and problem-solving skills
  • Strong analytical and decision-making skills, with the ability to analyze complex data and make informed decisions
  • Proficiency in MS Office applications, including Excel, Word, and PowerPoint
  • Knowledge of Ethiopian banking regulations and industry standards

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