Job Description

Job Title: Back Office Operations Officer

Brief Summary

We are seeking a highly skilled and organized Back Office Operations Officer to join our team. As a Back Office Operations Officer, you will be responsible for ensuring the smooth operation of our back-office functions, including data management, compliance, and administrative tasks. You will play a critical role in supporting our front-office teams and contributing to the overall success of our organization.

Key Responsibilities

• Develop, implement, and maintain efficient back-office processes and procedures to ensure high-quality service delivery
• Manage and maintain accurate and up-to-date records and databases, including customer information and transaction records
• Ensure compliance with regulatory requirements, internal policies, and industry standards
• Provide administrative support to front-office teams, including preparing reports, handling customer inquiries, and resolving issues
• Collaborate with other departments to identify and implement process improvements and optimize back-office operations
• Analyze and resolve operational issues, escalating to management as necessary

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field from a recognized Ethiopian university
• Minimum 2 years of experience in back-office operations, administration, or a related field
• Proven knowledge of back-office processes, including data management, compliance, and administrative tasks
• Excellent organizational, analytical, and problem-solving skills
• Strong communication and interpersonal skills, with the ability to work effectively with front-office teams and other stakeholders
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
• Ability to work in a fast-paced environment and meet deadlines
• Certificate in a related field, such as project management or business analysis, is an advantage