Customer Service Officer- Maker for Branches Under South West District Office

Job Description

About the Job
Customer Service Officer- Maker for Branches Under South West District Office
Vacancy Details
Vacancy Number: DB_EX/SWD/007/26
Vacancy Posting End Date: 26/06/2026

Job Summary
The Customer Service Officer(Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
About You
Academic and Professional Qualifications
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
Zero (0) year of experience
Not more than 25 years of age.
be permanently assigned after Six (6) months of intensive training.
Degree Certificate, Grade 8th-12th, Updated CV & Application Letter is Mandatory or required. If the Candidates who fail to submit these documents, they will be exclude from the selection process.
CGPA 2.5 and Above
Year of Graduation 2024,2025 and 2026 only.
Photo Documents Not Acceptable.
Functional/Technical Competencies
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Office applications and good command of the core banking system.
Leadership Competencies
Behavioral Competencies
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work
Branches Under South West District Office/Bonga/.