Job Description

Job Title: French Speaker-Operations Officer

Brief Summary

We are seeking an experienced and highly skilled French Speaker-Operations Officer to join our team. The successful candidate will be responsible for providing operational support to our organization, ensuring seamless day-to-day activities, and maintaining high standards of customer service. Fluency in French is a must, as the role will involve communicating with French-speaking clients and stakeholders.

Key Responsibilities

• Coordinate daily operations, including managing workflows, prioritizing tasks, and ensuring timely completion of projects
• Provide exceptional customer service to French-speaking clients, responding to inquiries, and resolving issues in a professional and courteous manner
• Develop and maintain strong relationships with clients, stakeholders, and internal teams to ensure effective communication and collaboration
• Conduct market research, analyze data, and provide insights to inform business decisions and drive growth
• Collaborate with cross-functional teams to identify areas for process improvement and implement changes to increase efficiency and productivity

Requirements

• Bachelor’s degree in Business Administration, International Relations, or a related field from a reputable Ethiopian university
• Proficiency in French language (written and spoken) with a minimum of C1 level certification
• At least 2 years of experience in operations, customer service, or a related field, preferably in a multinational or international organization
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment
• Strong analytical and organizational skills, with attention to detail and ability to prioritize tasks effectively
• Familiarity with Ethiopian labor laws and regulations, as well as international standards and best practices
• Proficiency in Microsoft Office Suite, with ability to learn new software and systems quickly