Job Description

Job Title: Customer Relation Manager (CRM)

Brief Summary

We are seeking an experienced and skilled Customer Relation Manager to join our team at Beleqet Jobs. The successful candidate will be responsible for developing and implementing effective customer relationship strategies to improve customer satisfaction, retention, and loyalty. The ideal candidate should have excellent communication skills, a strong understanding of customer needs, and the ability to work in a fast-paced environment.

Key Responsibilities

• Develop and implement customer relationship strategies to improve customer satisfaction and loyalty
• Build and maintain strong relationships with existing and potential customers
• Identify customer needs and provide tailored solutions to meet their requirements
• Collaborate with internal teams to resolve customer complaints and concerns in a timely and professional manner
• Analyze customer feedback and market trends to identify opportunities for improvement
• Develop and manage customer relationship management (CRM) systems to track customer interactions and preferences
• Prepare and present customer relationship reports to senior management

Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field from a recognized Ethiopian university
• Minimum 3 years of experience in customer relation management or a related field
• Proven track record of building and maintaining strong customer relationships
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong analytical and reporting skills, with experience in CRM systems
• Fluency in English and Amharic, with knowledge of other local languages an advantage
• Certificate in customer service or a related field is an added advantage